Standard Booking Policy

 

Booking Timeframe

We prefer clients to book our services at least 48 hours in advance to ensure availability and optimal scheduling.

 

Booking Methods

Clients can book our services through the following methods:

• Visit our website at onsapcleaning.com and click on "Request an Estimate".

• Search for us on Google.

• Email us at osnapcleaning@gmail.com.

• Call us at 440-534-3599.

 

Confirmation Process

All bookings will be confirmed via text or email. Please ensure your contact information is accurate to receive timely confirmations.

 

Availability

Booking availability is dependent on staff availability. We recommend booking as early as possible to secure your preferred time slot.

 

Deposit Requirements

For services exceeding $500, a 25% deposit is required at the time of booking. This deposit secures your appointment and will be applied to your final invoice.

 

Information Required

To book our services, please provide the following information:

• Full Name

• Phone Number

• Address

 

Special Requests

Any additional requests or special services should be submitted at least 24 hours before the scheduled service. These requests may incur additional costs, which will be communicated and agreed upon before the work begins.

 

Changes to Booking

Clients may request changes to their booking at any time. Depending on the nature of the request, changes may affect the overall cost of the service. We will discuss any cost adjustments with you before proceeding.

 

Communication Channels

For any questions or changes related to your booking, please reach out to us via text or phone call at 440-534-3599.